Post-Pandemic Market Trends: Technology's Impact on Freight Broker Efficiency

Is technology the key to navigating market shifts? Liz Ward, Head of ZEBOX America, notes that despite the flattening of volumes in the post-pandemic period, margin compression has not been as severe as expected. She suggests that the implementation of technology has played a key role in helping businesses remain efficient, enabling them to do more with fewer resources. However, she acknowledges that there is still a surplus of capacity in the market.