Why the Best AI in Freight Still Needs People

The goal isn't to replace people. It's to support them when the pressure is highest. In this episode of @TellMeEverythingPod, Alan Oscar Alberto, VP of Operations & Partnerships, explains how real-time call monitoring and sentiment scoring let teams step in during tough moments instead of relying on automation alone. David Peckman, Chief Commercial Officer at CloneOps, adds that AI works best when workflows are clearly mapped, because the real value is helping people manage exceptions and make critical decisions, not removing humans from the process. #FreightTech #Logistics #AI #SupplyChain #Technology #CarrierSales #FreightInnovation #Transportation #AIInLogistics #FreightOperations #LogisticsLeadership #FutureOfFreight